Product Features

Web Chat

An on-site chat widget that provides real-time conversations with visitors, helping you quickly capture leads and address questions without requiring phone calls.

What It Is

Web Chat is a live chat feature that you can easily embed on your website. It allows visitors to initiate immediate conversations, creating an interactive and convenient customer touchpoint.

Why It’s Important

Instant engagement helps reduce bounce rates and boosts conversions by catching leads at the moment they have questions or are most interested. Offering real-time support fosters trust, enhances user experience, and can significantly increase sales opportunities.

How It Works

You can install the Web Chat widget from your Ambio dashboard with just a snippet of code. Visitors see a chat icon, and once clicked, it opens a chat window. Messages appear in your unified inbox, where you can reply in real time or have automated responses for off-hours. Every conversation is logged and attached to each contact, streamlining follow-up efforts.