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Communicate with leads and clients in real-time from a single, unified inbox—managing both SMS and email threads without toggling between multiple platforms.
2-Way Text & Email Conversation consolidates all text and email communications into one central interface. Instead of juggling separate platforms, you can view and respond to all inbound messages in one place.
Having a unified inbox ensures nothing falls through the cracks. It boosts response speed, reduces the chance of missed messages, and provides a clear record of interactions. This streamlined customer experience can drive higher satisfaction, stronger relationships, and more conversions.
After you connect your email and SMS accounts in Ambio, all incoming and outgoing messages appear in a shared inbox. You can filter by channel, team member, or status. Quick-reply options, conversation tagging, and assignment features help teams collaborate effectively. Automated replies can be set to handle after-hours or busy periods, ensuring immediate engagement with every contact.